Monitor Customer Satisfaction - Gather Insights - Drive Innovation
Next Market's Client Pulse technology offers customizable, online communication and survey tools designed to engage clients, and other stakeholders, for insights into the customer experience your brand delivers. Much more than a survey tool, Client Pulse is capable of assessing customer satisfaction levels as well as gauging the value clients place on every aspect of your product or service. The technology gathers critical market inteligence, including competitive factors, allowing fact-based, imediate response to market shifts and changing attitudes.
Client Pulse is accessible online or through email invitations for the ultimate in customer convenience. In addition, the service can be built into your web page or implemented, on a remote basis, through a point of sale kiosk. Client Pulse can be engaged for a limited period or as an ongoing customer satisfaction / experience monitoring tool.
Key Capabilities Include:

• Client Profiling (allows extensive segmentation)
• Survey Research (value and satisfaction scoring)
• Extensive Real time Reporting
• Communication (conditional auto response and management alerts)
• Contact Capture (targeted, permission based marketing)

Fast, secure and cost effective, Client Pulse is easily programmed to suit a wide range of business models, capable of reaching a broad audience or a specific client type.  Web-based technology gathers and tabulates your data in real time with detailed reports easily accessible, anytime, through our online report writer.
Let us show you how Client Pulse can  drive practice improvements and innovation in your business.

In addition to fully customizable platforms, we offer the following pre-programmed survey models on a subscription basis: